Thank you for visiting Canterbearies website. This page contains useful information intended to make your shopping experience at Canterbearies enjoyable, convenient, and hassle free.

We appreciate your browsing and shopping our online gifts & collectibles store. If you have any questions or comments, please feel free to call us toll free at 1-877-967-9749 or email us at canterbearies@yahoo.com!

Canterbearies
5010 Milky Way
West Richland, WA 99353
1-877-967-9749 ( Toll Free number )
canterbearies@yahoo.com

Canterbearies GUARANTEE Policy:

All Canterbearies merchandise ordered through our web site carries a 30 day money-back guarantee.

If you are not satisfied with your purchase, please contact us within 30 days of order placement and we will replace the item(s) or refund your purchase price (excluding shipping & handling costs and restocking fees).

Canterbearies PRIVACY Policy:

We are committed to respecting and protecting your privacy. We use the order information we collect to process your order and to provide you with superior personalized customer service. We may use this information to notify you regarding changes to our website, new products or services, special promotions or other product information we think would interest you. The information is strictly used by us for internal purposes only. We do not sell, trade, or rent customer information to any outside company or organization.

Canterbearies SECURITY Info:

We utilize industry-standard SSL encryption at this site to scramble credit card information for all online orders placed by our customers.

Canterbearies ORDER Info:

Ordering online is EASY & SECURE. You don't have to fill out a registration form or download software to shop. When you place an order with Canterbearies, you can feel confident that your credit card information is protected on our secure server.

For every in-stock item, there is a grey Order button. Clicking on the order button adds the item to your Shopping Basket. Adding something to your Shopping Basket does not commit you to buying it. After you add an item to your Shopping Basket, you can choose to place an order or continue shopping. You can add as many items to your Shopping Basket as you want. When you're finished and want to place your order, simply click on the Show Order button to return to your Shopping Basket.

If you prefer to order by phone, call us at our toll free number 1-877-967-9749, Monday through Saturday, 9:00am - 5:00pm. If our answering system beats us to your call, please leave your order information or a message so that we can contact you as soon as possible.

All orders will be processed and shipped promptly within 48 hours of order receipt. We will confirm your order via email. Please provide your email address on the order form. Allow up to 48 hours for order confirmation. We will notify you by email regarding any delays or out of stock situations that may occur.

Canterbearies ORDER PROCESSING:

We accept Visa, Mastercard, Discover or money orders. Canterbearies is built on a secure server and utilizes Yahoo's industry-standard SSL encryption to scramble credit card information everytime you place an online order. Credit cards are charged the day your order ships from our warehouse.

Please make money orders out to "Canterbearies" and send to Canterbearies, 5010 Milky Way, West Richland WA 99353.

Canterbearies SALES TAX:

Sales tax of 8.6% will ONLY apply to orders placed by or being shipped to residents of Washington state, in which Canterbearies is registered.

Canterbearies SHIPPING & HANDLING:

Your order will normally be packaged and ready to ship via FedEx Ground within 24 hours of order receipt - FREE ( if your order total is more than $75 per shipping location )! That's right, Canterbearies ® offers FREE SHIPPING on all orders OVER $75 per shipping location if shipped via FedEx Ground within the 48 continental USA states!

PLEASE NOTE: Shipping charge is $9.95 for all orders less than $75 !

Normally FedEx Ground delivers in 2-5 business days, but please allow for up to one (1) week for delivery!

If you'd like to have your order shipped through another option ( UPS, USPS, etc. ), please contact us by email or phone to arrange shipping method & additional shipping charges that may apply!

Shipping charges WILL apply to all orders shipped to Hawaii and Alaska. Shipping and handling charges will be charged to your credit card. After you place an order online, we will email shipping charges to you for your approval prior to processing your order.

At this time, we do not accept international orders.

Canterbearies RETURN Policy:

If any of your purchases fail to meet your expectations, we will gladly authorize returns, refunds, or exchanges within 30 days of order placement. Item(s) must be returned in original condition, properly insured, and in its' original packaging. Shipping charges will be refunded only if the return is our error. You are responsible for return shipping charges. All returns must be accompanied by packing slip and must be shipped through either UPS Ground or FedEx Ground. Returns will take two weeks to process. All returns are subject to a 20% restocking fee!

Be sure to inspect your shipment as soon as it arrives! If the product has been damaged during shipment or is somehow defective, you must contact us IMMEDIATELY (within 24 hours), as we only have a limited time to make a claim with the delivery company. A replacement shipment will be sent to you as soon as you notify us of a damaged shipment.

We appreciate you browsing and shopping our online store. If you have any questions or comments on how to improve our website or have any suggestions of new products you are interested in, please feel free to email us at canterbearies@yahoo.com or call toll free 1-877-967-9749.